“PART, MISC, FOR PUMP.” Every AI vendor classifies this record confidently. That’s the problem. The most important thing your AI can say is “I’m not sure.” About 15% of MRO records can’t be fully automated. The firm that tells you otherwise is the firm that will hallucinate answers you can’t afford to trust.
AI That Knows When It Doesn’t Know Read More »
Same bearing. Same valve. Same gasket. Different intelligence. When AI is built by people who understand what a bearing does and why a valve’s pressure class matters, the output changes fundamentally. Not better algorithms — better knowledge. More than 60% of records process without human touch. What used to take months takes weeks.
When AI Meets Three Decades of MRO Knowledge Read More »
Your AI vendor’s demo was flawless. Then someone asked: “What happens when we feed it our actual data?” We fed three real MRO records into generic AI. It came back 97% confident — with hallucinated manufacturers, fabricated part numbers, and inferred data presented as fact. Confidence is not accuracy. In MRO, the difference can shut down a production line.
Why Generic AI Fails at MRO Data Read More »